OPERATIONAL PROCESS AUDITS
Unlocking operational efficiency.
We use eye-tracking technology to reveal the hidden inefficiencies that cost your business most: objective, data-driven, and without assumptions.
We use eye-tracking technology to reveal the hidden inefficiencies that cost your business most: objective, data-driven, and without assumptions.
We study how people work: carefully, objectively, and without assumptions.
Intersect Strategy Consulting analyzes operational processes wherever human performance matters. Using eye-tracking technology, we capture exactly what operators see while they work: where attention goes, where hesitation appears, and where critical details or risks are overlooked.
We strongly believe any human-executed process can be improved, regardless of industry and regardless of how well it already performs.
Measure what they see. Visualize where it's lost. Eliminate what slows them down.
The remaining ~30% is lost to invisible bottlenecks: processes, redundant tasks, and decisions made without objective data.
Traditional consulting cannot see these inefficiencies. Shadowing, interviews and surveys capture perception, not reality.
Inefficiencies embedded in daily workflows: undetected, unchallenged, compounding every day.
Redundant or poorly sequenced tasks drain time and exhaust your most valuable people.
Without objective measurement, improvement efforts rely on assumption and rarely stick.
Eye-tracking technology captures real-time, objective behavioural data that reveals what traditional audits miss, from first conversation to executive report.
We map the process in scope and align on what "good" looks like with your team.
Operators wear eye-tracking glasses and work exactly as they normally would: no scripts, no staged runs.
We pinpoint exactly where time, effort and attention are wasted, step by step, process by process.
Measurable results in under 3 months: a cost-effort matrix and a prioritized action plan.
Designed to work together or independently, scaled to your organisation's needs.
Real engagements, real numbers. Confidential and anonymized, full detail available under NDA.
Findings come from what actually happened on the floor, not from who was interviewed or how well they remembered.
Objective capture and analysis compress what used to take a month of shadowing into a matter of days.
Every audit ends with a prioritized, cost-effort-ranked action plan your team can execute immediately.
INCON is a Bucharest-based management consulting firm that uses eye-tracking technology to run operational process audits for manufacturing, retail, and consumer-healthcare companies across Romania. We replace slow, subjective methods like shadowing and interviews with objective, measured behavioral data.
A typical engagement moves from discovery to executive report in under 3 months. On-site eye-tracking capture usually takes days, not weeks, since it replaces a month of manual shadowing.
Our published case studies span manufacturing, retail, fuel retail, consumer healthcare/pharmacy, automotive, and professional sport: anywhere human performance and attention affect operational outcomes.
No. Every case study is confidential and anonymized to protect client relationships; full detail is available under NDA to qualified prospects on request.
A prioritized, cost-effort-ranked action plan your team can execute immediately, not just a diagnostic report.
Shadowing, interviews, and surveys capture what people say or what an observer perceives. Eye-tracking captures where attention actually goes, second by second, while people do their real jobs. That removes the subjectivity and recall bias inherent in traditional methods.
Schedule a complimentary discovery session. No lengthy commitment required, and we reply within 1 business day.